A Health Net Network (firewall) Upgrade is scheduled to take place Sunday, May 1st. This upgrade means there will be no access to the mhngs.com portal on May 1st while the upgrade occurs and ITG verifies all applications affected have been restored and are working properly. All systems should be fully restored by 4p.m. pacific time on May 1st. A message will be posted on the SPA Service Delivery Toolkit and sent via the FO mailbox when all applications have been restored.
Please note during this time there will be no access to submit expense reports, enter time, complete required trainings or, as mentioned above, enter activity forms. Please plan ahead for this outage and complete all requirements by COB Friday, April 29th.
Please be sure to enter all activity forms for April by close of business Friday, April 29th to avoid this scheduled systems interruption. Note: if you support an activity on Saturday, April 30th; you can enter your forms Saturday – please submit as quickly as possible on Saturday in advance of the shutdown occurring May 1st at 12:01 a.m. pacific time.
If you are experiencing any systems issues Monday, May 2nd, please contact the Help Desk and submit a ticket. Once you have your heat ticket number, please email the Field Operations email box [[email protected]] and notify us of the ticket number and issue(s) you are experiencing.