HR Link and MHNGS.com Experiencing Tech Issues; Update: Tips for Troubleshooting Portal Access Attached

Please be advised that the time keeping system is still not functioning for some users at this time. Additionally, the system outage is affecting access for some to mhngs.com.

Health Net ITG is aware and working on the issue. There is not an estimated resolution time. You do not need to contact the Help Desk. We will advise when the system is back up.

If you are affected by this outage, please be sure to track hours and activities so you are able to report your time once the system is back up. For activity form tracking assistance, please visit: http://mhnmflcprogram.com/resources/activity-form-trainings/

We apologize for the inconvenience and disruption caused by these recurring issues. Thank you for your continued patience and flexibility.

Please continue to check back frequently at www.mhnmflcprogram.com for the most up-to-date information and please ensure to enter your activity as soon as system access is restored – this is essential to ensure the important work you are doing is captured and reported to government leadership.

Troubleshooting Tips for Navigating Activity Form Access Issues

If you are unable to access mhngs.com to enter activity forms, IT is asking that you attempt to clear your browser cache and try again. Detailed instructions on how to clear your browser cache are documented directly below:

1 – Open your Browser (Internet Explorer) 

open browser

2 – From the right hand corner, left click on the ‘tools’ icon as shown in the picture directly below:

Tools

3 – The box below will appear, double click on ‘Internet Options:

3_internetoptions

4 – Select the General tab and then in the Browsing history section, click Delete:

4_browsing history

5 – Select the top three boxes and click Delete: 

5_threeboxes

6 – Click OK:

ClickOK

Once this process is complete, please attempt to access the system again.